EDF Energy fined for mismanaging user complaints
25/08/2014
00:00
Electricity Market
EDF Energy, one of Britain's six most important energy suppliers, will pay 3 million pounds ($5 million) penalty to help vulnerable clients after regulator Ofgem found the firm blameworthy of violating complaint handling rules.
Ofgem declared that EDF Energy, the British division of French energy giant EDF, was not capable to appropriately manage customer complaints in the period between May 2011 and January 2012 when it was establishing a new IT system. The 3 million pounds penalty will be paid by EDF Energy to two charities that aid energy consumers who are striving to pay their bills.
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