EDF Energy fined for mismanaging user complaints

25/08/2014 00:00 Electricity Market

news

EDF Energy, one of Britain's six most important energy suppliers, will pay 3 million pounds ($5 million) penalty to help vulnerable clients after regulator Ofgem found the firm blameworthy of violating complaint handling rules.

Ofgem declared that EDF Energy, the British division of French energy giant EDF, was not capable to appropriately manage customer complaints in the period between May 2011 and January 2012 when it was establishing a new IT system. The 3 million pounds penalty will be paid by EDF Energy to two charities that aid energy consumers who are striving to pay their bills.

Daily (04.03.2021): Growing volumes of LNG supply pushed British gas prices lower on Wednesday

04/03/2021 10:27:00

Oil prices surged on Wednesday, supported by decreasing gasoline reserves in the United States and anticipation for the OPEC+ summit on Thursday. As such, Brent oil increased by 2.2% to $64.07 a barrel and WTI crude soared by 2.6% to $61.28 a barrel.

<READ MORE

UK's hydrogen future could involve both blue and green pathways

04/03/2021 08:45:00

The UK's hydrogen future could involve a mix of both blue and green production pathways, but it needs to get started or risk falling behind, panelists said March 3.

READ MORE

China ‘installed half of new global offshore wind capacity in 2020’

04/03/2021 08:43:00

China accounted for half of all new global offshore wind capacity in 2020.

READ MORE